Zendesk, a service (CCAAAS) and advanced voice solutions, said he signed a definitive agreement to gain a local measurement from a provider of the Contact Center. Expected to close in May 2025, Zendesk’s AI-powered voice opportunities and Amazon Connect, Amazon Web Services ‘(AWS)’ (AWS) Cloud Contact Center solution is to deepen the integration with the CLOUD contact center solution.
Strengthen AI sound and enterprise cx
According to Zendesk, this purchase is part of a larger and more extensive strategy to expand into a more complex service environment. “Sound, contacting customers and employees, also requires a smart and adaptable solution,” said Zendesk CEO General Director. “By gaining local measurement, we are fully integrated into the power of Zendine’s platform with flexibility, security and the elasticity of Amazon Connect, the power of the AI ​​has been enhanced. This movement positions to lead in the next generation service of Zendesk.”
Local measure technology is designed for high-volume service environments and contains features such as AI-powered automation, complex call route and real-time service concepts. The integration of these opportunities is expected to improve the efficiency of customer service by combining the integration, entry service and foreign sales and marketing efforts.
Expanding partnership with AWS
Zendesk said that the purchase will strengthen the partnership with AWS using the existing integration in the local size with the Amazon connection. “AWS is aimed at helping to solve complex problems in customers, and amazon Connect, Global and EU’s native is a native vice president. It’s excited to unlock new opportunities to benefit. “
A new period in Cloud Contact Centers
Local event, General Director Jonathan Barouch, stressed that the purchase will regulate operations for Zendesk users. “We worked closely as a strategic partner with Zendesk, and this next step makes it fresh alternative to low complexity and bulk-native innovation, inherited contact center providers,” Barouch said.
The proposed merger is built to start the regulation scheme within the Australian Law. It is subject to customary terms, including the confirmation of the shareholder from closing, local size and regulation and confirmation of the Australian Court.
