Energy firm Octopus, we apologize to follow the Hartlebury person with more than 6K

A person is commendable for another person’s “cruelty” extract of £ 6,000 for a gas bill.

Despite the fact that the company is aware of the mistake, Hartlebury, Hartlebury, Worcestershire, was sent monthly energy billes since August 2021 and was followed by debt collector.

The firm’s follow-up, Mr. Holden continued despite being charged with a meter sharing the same serial number due to an error in industrial information.

After contacting the BBC, Octopus said that the commercial director of Energy did not apologize to Mr. Holden and will organize more training for employees to avoid repeating the mistake.

“It was very nervous that I couldn’t stop sending these bills,” Mr. Holden.

“It was very stressful, because this debt is three times in the hands of debt collection agencies and despite the fact that I owe me from me.”

Since 2021, the superior balance of the wrong account rose more than £ 1500 to £ 6,000.

After several final notices were sent from the debt collectors, the company visited Mr. Holden’s house for the first time in February.

An octopus client himself claimed to have put more funds for the bill than trying to find the missing gas meter of the energy firm.

“The people I speak on the phone or email are probably interested … but look powerless to make any difference to stop what happens.” Said.

Once in September, Mr. Holden received an e-mail of an octopus staff, which offers a “sincere” apology for the boredom.

Although the email is sure of him, he was not responsible for the debt and will not receive future communications, the bills continued to be sent to Mr. Holden’s house.

Mr. Holden said he complained to the office of the information client after receiving the sheet he was in person.

“Octopus looks like there is an information management problem,” he said.

The letters insisted by the company were sent to the occupier.

In September, Mr. Holden also wrote the Octopus CEO Greg Cetson, but he said he did not receive a response from the cartridge office to complain.

“We sent a number of letters to the invader who is about another customer’s debt,” said Mario Lupori, Commercial Director in Octopus.

“It was a complicated situation where our other account is the same technical details as Peter’s meter and took a long time to fix it.”

Mr. Lupori said he would be in contact after Mr. Holden, he would remain in contact and restore his faith to the company.

Energy company Mr. Holden’s personal information was not shared and credit score was not affected.