A new study by Omnisend reveals that the purchasers can driving if the AI is improving online practices of AI customer service vehicles. According to the survey, 39% of buyers refused a purchase due to annoyance with AI chatbots, 40% asked 40% to 40% of the EU’s largest deficiency.
Although concern, 88% of consumers declare have at least one conversation with AI chatbot in the past year. However, only 28% of buyers believe that the AI understands its needs. In addition, 53% of respondents assessed their experiences with AI Chat support for the very poor poor.
Problems in AI-Strand Customer Support
Customer Experience in Omnisend may be retailed in retail time, when VP’s VP’s VP’s VP’s VP is often placed in most of the time to increase EU efficiency.
“High abandoned proportions are given, AI Chatbots can be more than saving retailers,” Milišauskas said. “However, the most time the problem is in poor application.”
According to the survey, 48% of consumers want exceeded customer service quality with transparency in the Sort of AI and data use, and 36% of customer service.
Milišauskas stressed that the enterprises needed an AI in customer service. “Retailers often conversation that results in frustration instead of solving the real problem without understanding the needs of customers.” “AI falls short when we forget to increase human support, not to replace it.”
Rebuild AI Success in Retail
The results of Omnisend show that consumers assess the accuracy of the AI managed customer support. “Perakendets should reconsider what efficiency in customer support. Fast answers from AI Chatbots may seem productive, but without accuracy, the speed only makes customer dissatisfaction.” Said Milišauskas.
Added that enterprises should measure the AI success, to accurately resolve problems, rather than prioritizing the speed of response.
Make AI business for retailers
The use of AI chatBot will increase by 34% in 2025 and is expected to organize 80% of customer interactions until 2030, to adapt their strategies to ensure customer experience.
Milisiuskas offers AI not only a means of efficiency, but as a means of customer experience. “Most problems with AI chatBots, it turns out when you focus on our efficiency rather than how to use it for customer satisfaction.”
AI-Driver recommends the hybrid support model that allows customers to improve customers to connect with human representatives for complex surveys. “Having a hybrid customer support model, cannot be discussed,” Milikiuskas said. “AI, while working with daily surveys, customers are generally interesting with a human representative.”
In addition, personalization plays a key role in improving the support of AI Chat. “Our research showed that the EU has improved product recommendations and helping customers find the items he wanted easily,” Milišauskas said. It offers to constantly analyze customer behavior and feelings to reduce the shopping experience of enterprises and to reduce friction.
The Omnisend request was conducted by CITT in February 2025, and wet, gender and place were found in the US quotas within 1026 respondents. The inquiry is carried by +/- 3% error line.
Photo: Envato
